AI phone answering for HVAC, plumbing, and home service companies
Every missed call is a job that went to a competitor. Mittro includes Call Scarlett, an AI answering service that picks up 24/7, greets repeat customers by name, qualifies new leads, and books appointments straight onto your dispatch board. No third-party answering service, no per-call fees, no message-taking that goes nowhere.
Answer every call, even at 2 AM
A no-heat call in January or a burst pipe on a Saturday night does not wait for business hours. When you cannot pick up, the homeowner calls the next company on the list. Call Scarlett answers around the clock, handles the conversation naturally, captures the problem, and books the appointment while your competitors' phones ring out.
For a one-truck shop, this is the difference between hiring an office person and not needing one. For a larger operation, it means the overflow and after-hours calls that used to hit voicemail now turn into scheduled work. See how it fits HVAC companies and plumbers.
It knows who is calling
Scarlett is not a generic answering bot. Because Mittro includes a built-in phone system, every inbound call is matched against your customer records the moment it rings. Repeat customers get greeted by name. Scarlett can reference their last visit, their equipment, and their open balance, then book the right kind of appointment.
Competitors cannot do this. ServiceTitan, Housecall Pro, and Jobber all rely on third-party phone integrations, which means their AI add-ons work from a blank slate. Mittro owns the phone infrastructure, so the AI and the customer CRM are the same system.
Books real appointments, not just messages
An answering service that takes messages just moves the missed call into your inbox. Scarlett is connected to your scheduling board, so it sees real availability and books the job directly. New callers get qualified - what is the problem, where is the property, how urgent - and a customer record is created automatically with the call attached.
You open Mittro in the morning and the schedule already has the night's work on it.
Included in every plan, not an add-on
Standalone AI answering services run hundreds of dollars a month before you connect them to anything. Mittro includes AI answering in every plan - limited on Starter at $29 a month, unlimited from Pro up. Phone service itself is included too, because we own the network it runs on.
If you are comparing platforms, this is the line item to check: ServiceTitan, Jobber, and Housecall Pro all need a third-party service to do any of this.
Frequently asked questions
Does Scarlett book real appointments or just take messages?
It books real appointments. Scarlett is connected to your scheduling board, sees actual availability, and puts the job straight onto your dispatch board. New callers get qualified, and a customer record is created automatically with the call attached.
Is AI answering included in every plan?
Yes. Starter at $29 a month includes limited AI answering; Pro and above include unlimited answering. There are no per-call fees and no separate answering-service bill.
How does Scarlett know who is calling?
Because the phone system and the CRM are one platform, every inbound call is matched against your customer records the moment it rings. Repeat customers are greeted by name, and Scarlett can reference their last visit, their equipment, and their open balance.
Can I still answer my own phone?
Of course. Scarlett handles the calls you cannot take - after hours, overflow, or while you are on a job. When your team is available, calls ring through like a normal business line, with the customer record popping up on screen.