HVAC software that answers the phone at 2 AM
Emergency no-heat and no-cool calls do not respect business hours, and neither does Mittro. Run your HVAC company on one platform: CRM with equipment history, drag-and-drop dispatch, field invoicing, maintenance agreements, and a built-in phone line with AI answering that books the call you would have missed.
What problems does this replace?
ServiceTitan pricing does not fit a small shop
ServiceTitan is built and priced for large operations - a thousand dollars a month and up, long onboarding, and complexity a five-tech company never uses. Most HVAC shops need the core workflow done well, not three hundred settings. Mittro covers scheduling, dispatch, invoicing, and phones for a fraction of the price. See the full breakdown in Mittro vs ServiceTitan.
After-hours calls go to voicemail, then to a competitor
Winter no-heat calls and summer AC failures are the highest-value jobs of the year, and they happen at night and on weekends. With AI phone answering included in every plan, those calls get answered, qualified, and booked automatically. For an honest look at what the AI can and cannot handle, read what AI phone answering actually does for a service business.
Equipment history lives in a filing cabinet
Which furnace is at that address? When was the capacitor replaced? What did we quote last spring? Mittro's customer CRM keeps equipment, service history, photos, and notes on the customer record, so the tech knows the install before ringing the doorbell.
Maintenance agreements slip through the cracks
Spring and fall tune-ups are your recurring revenue, but tracking who is due in a spreadsheet means missed visits and lapsed agreements. Recurring services schedules seasonal maintenance automatically, and texted reminders keep customers on the books.
Which features matter most for this trade?
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AI phone answering
Emergency calls are HVAC's highest-ticket work. Scarlett answers 24/7 and books them onto your board with the customer's equipment history attached.
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Scheduling and dispatch
Drag-and-drop dispatch with live tech locations, so the closest qualified tech takes the emergency call.
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Customer CRM
Equipment, model numbers, past repairs, and quotes on one record. Caller ID pops the full history the moment the phone rings.
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Invoicing and payments
Invoice from the driveway and take the card on the spot, instead of chasing paper thirty days later.
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Recurring services
Seasonal tune-up agreements scheduled and reminded automatically, filling shoulder-season capacity.
Built for the way HVAC work actually flows
A call comes in. Mittro pops the customer record - or Scarlett answers and creates one. Dispatch drags the job onto the right tech's column. The tech gets it on the mobile app, navigates out, clocks in on site, captures photos, and collects a signature. The invoice goes out before the truck leaves the driveway, the payment lands via card on file or tap, and QuickBooks stays in sync.
Multi-trade shops that run plumbing or electrical alongside HVAC manage every trade under one account - see plumbing software and electrical contractor software.
Coming from another platform?
If you are on ServiceTitan and tired of the invoice, read Mittro vs ServiceTitan. Outgrowing Housecall Pro? See Mittro vs Housecall Pro. We migrate your customers, history, and open invoices as part of onboarding.