Two-way business texting for field service companies
Your customers text. Most FSM platforms handle that with a third-party SMS add-on and another monthly fee. Mittro is adding texting on your actual business number, on the network our parent company operates, with every thread on the customer record. It is being activated for founding partners first and is not live yet.
SMS on your business number
Mittro's texting will not be a bolt-on. It will run on the same Kyova network as your built-in phone line, so texts come from the number your customers already know - the one on your trucks - not a random shortcode, and customers reply to the same number they call.
Competitors like Jobber and Housecall Pro route SMS through third-party services: another integration to babysit and another cost.
Consent and opt-out handled first
The compliance side is already in Mittro, ahead of the texting itself. Every customer record carries their texting consent and opt-out, an opt-out outranks every way a text could be sent, and quiet hours (8 PM to 8 AM in your company's time zone by default) will hold back automated texts.
Inbound keyword handling, such as a customer replying STOP, is not live yet; it arrives with the line.
Automated texts are further out
Appointment reminders, "your tech is on the way" messages with an ETA, and review requests after a completed job are on the roadmap, not part of the first activation. We would rather say so here than have you plan your mornings around them.
Until then, estimates and invoices go to customers by email, with a link to approve or pay online - see estimates and invoicing and payments.
Every conversation on the record
Text threads will be saved on the customer record alongside calls, jobs, and invoices. When a customer says "but you told me Tuesday," anyone in the office will be able to pull up the conversation instead of a screenshot from somebody's personal phone.
Calls, texts, and history in one place is what happens when the phone system and the FSM are the same product.