Two-way business texting for field service companies
Your customers text. Most FSM platforms handle that with a third-party SMS add-on and another monthly fee. Mittro texts natively on your actual business number, because the network it runs on belongs to our parent company. Reminders, on-the-way alerts, review requests, and real back-and-forth conversations - all in one thread, all on the customer record.
Native SMS on your business number
Mittro's texting is not a bolt-on. It runs on the same Kyova network as your built-in phone line, so texts come from the number your customers already know - the one on your trucks - not some random shortcode. Customers reply to the same number they call.
Competitors like Jobber and Housecall Pro route SMS through third-party services, which means basic texting, extra cost, and another integration to babysit. Mittro owns the pipe.
Reminders and on-the-way alerts, on autopilot
Automated appointment reminders cut no-shows without anyone making reminder calls. When the tech heads out, the customer gets a "your tech is on the way" text with ETA - triggered from the dispatch board, not typed by hand.
The result is a customer who is home, a gate that is unlocked, and an office phone that is not fielding "when is he coming?" calls all morning.
Ask for the review while the job is fresh
The best moment to ask for a Google review is right after a job well done - and it is exactly the moment everyone forgets. Mittro sends automated review requests after completed jobs, building your Google and Yelp presence one five-star review at a time.
For local trades, reviews are the marketing budget. This is how HVAC companies and plumbers compound their reputation without hiring a marketer.
Every conversation on the record
Text threads are saved on the customer record alongside calls, jobs, and invoices. When a customer says "but you told me Tuesday," anyone in the office can pull up the actual conversation. No screenshots from somebody's personal phone, no he-said-she-said.
Calls, texts, and history in one place is what happens when the phone system and the FSM are the same product.