Plumbing software for the emergency call and the paperwork after it
Burst pipes and sewer backups do not wait for office hours. Mittro runs your plumbing company on one platform: a CRM that remembers every water heater and cleanout you have touched, an unscheduled queue and a schedule that show who has room, and invoicing your customer can pay by card online. A built-in phone line with AI answering is being activated for founding partners first.
What problems does this replace?
Emergency calls come in at night and on weekends
A burst pipe at 11 PM or a sewer backup on Sunday morning is the most urgent - and most valuable - call your company gets, and it goes to whoever answers first. AI phone answering is built for that call: once activated, Scarlett will pick up when you cannot, qualify the emergency, and leave a draft job with the transcript for your on-call tech. It is not live yet; it is included from Business and a $49 add-on below that.
Nobody remembers what is behind that wall
Which water heater is at that address? Where is the cleanout? What did the camera inspection show last time? When every visit starts from zero, techs waste time rediscovering the property. Mittro's customer CRM keeps job history, equipment, access notes, and job photos and documents on the property, so the tech knows the house before knocking on the door.
Invoices go out days after the truck leaves
Paper tickets ride around in the truck, get typed up back at the office, and get paid whenever the customer gets around to it. With invoicing and payments, the completed job becomes an invoice in one click and goes out by email with a link the customer can pay by card. Taking the card on site in the mobile app is on the roadmap.
Roto-Rooter and Mr. Rooter have call centers. You have voicemail.
The national chains win emergency work with 24/7 call centers and dispatch systems a local shop cannot afford to build. Mittro's answer is a built-in phone system with AI answering in the same subscription, being activated for founding partners first. GPS tracking is on the roadmap.
Which features matter most for this trade?
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AI phone answering
Emergency plumbing is your highest-ticket work. Activating soon: Scarlett will answer when you cannot and leave a draft job with the call attached.
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Scheduling and dispatch
An unscheduled queue for the calls that just came in and a schedule that shows which tech has room.
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Customer CRM
Job history, equipment, and access notes per property, on one record your whole team can see.
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Invoicing and payments
Turn the work into an invoice and let the customer pay by card online, instead of mailing paper and waiting.
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Mobile app
Techs get their day, the job details, status changes, notes, and clock in and out, even offline. In development; not in the app stores yet.
Built for the way plumbing work actually flows
A call comes in and the office opens the property's history. The job goes into the queue and onto the schedule with a tech and a time. On site, the tech pulls up the job and past notes on the mobile app (in development, not in the app stores yet), updates status, and clocks in and out. The invoice is built from the job and paid by card online. Once your phone line is activated, the property's history will open as the phone rings.
GPS tracking and QuickBooks sync are on the roadmap. Multi-trade shops that run HVAC or electrical alongside plumbing manage every trade under one account - see HVAC software and electrical contractor software.
Coming from another platform?
Paying ServiceTitan prices for features a five-tech shop never touches? Read Mittro vs ServiceTitan. Outgrowing Housecall Pro? See Mittro vs Housecall Pro. For founding partners, the Mittro team moves your customers, history, and open invoices over by hand during onboarding; there is no self-serve import tool yet.