Business phone system built into your field service software
Every other FSM platform makes you bring your own phone service and bolt it on with a third-party integration. Mittro includes a business phone line in every plan, running on the Kyova Communications network our parent company owns and operates. Your phones and your customer records are one system - which is why the full customer history pops up the moment the phone rings.
Phone service included, not integrated
ServiceTitan, Housecall Pro, Jobber, and RealGreen all rely on third-party phone integrations. That means a separate vendor, a separate bill, and a sync layer between your phone system and your CRM that breaks in ways nobody owns. Mittro is different because Hackney Enterprises runs Kyova Communications, a production PBX, so your business line is part of the product rather than an add-on someone else operates.
That shows up on your invoice too. Phone service is included in every Mittro plan, starting at $29 a month - not sold back to you as a per-line upcharge. If you are pricing out ServiceTitan or Jobber, add their phone add-on costs before you compare.
The customer record opens before you say hello
When a call comes in on your business number, caller ID triggers an instant lookup against your customer database. If it is an existing customer, their full history, past jobs, equipment, and open invoices are on screen immediately - no asking the caller to spell their last name while you search. If it is a new caller, Mittro is ready to create the record on the spot.
This is only possible because the phone system and the customer CRM are the same platform. Competitors working through an integration get a phone number at best; Mittro gets the whole relationship.
Every call logged where it belongs
Calls are logged on the customer record automatically, so the next person who opens that customer sees the conversation history without hunting through a separate phone portal. Dispatchers know what was promised, techs know what was reported, and nothing lives only in someone's memory.
After hours, the same line feeds Call Scarlett, our AI phone answering, which greets repeat customers by name and books appointments with their history in front of it. And because texting runs on the same number, every SMS thread lands on the record too - see two-way texting.
Keep the number your customers already know
Your phone number is on your trucks, your yard signs, and ten years of invoices. Number porting is supported, so you bring your existing business number to Mittro and nothing changes for your customers - the calls just start landing inside your FSM instead of next to it.
Existing Kyova phone customers have it even easier: your service already runs on our network, so connecting it to Mittro is a switch, not a migration. Either way, your dispatch board starts every call with context.
Frequently asked questions
Do I have to change my business phone number?
No. Number porting is supported: your existing number moves to the Mittro network during onboarding at no charge, and customers keep calling the number they already know.
Is phone service really included, or is it an add-on?
Included in every plan, starting at $29 a month. Mittro's parent company owns and operates the Kyova Communications phone network, so the line is part of the product rather than a resold third-party service.
What shows up when a customer calls?
Caller ID triggers an instant lookup. For existing customers, the full record - past jobs, equipment, open invoices - is on screen before you answer. New callers get a record created on the spot.
Are calls logged automatically?
Yes. Every call lands on the customer record, so dispatchers and techs see the conversation history without hunting through a separate phone portal. After hours, the same line feeds Call Scarlett, the AI answering service.