Business phone system built into your field service software
Every other FSM platform makes you bring your own phone service and bolt it on with a third-party integration. Mittro is adding a business phone line to the product itself, running on the Kyova Communications network our parent company operates, so your phones and your customer records will be one system. It is being activated for founding partners first and is not live yet.
Phone service included, not integrated
ServiceTitan, Housecall Pro, Jobber, and RealGreen all rely on third-party phone integrations: a separate vendor, a separate bill, and a sync layer between your phone system and your CRM that breaks in ways nobody owns. Hackney Enterprises runs Kyova Communications, so the line will be part of the product rather than an add-on someone else operates.
That shows up on the invoice too. Phone service is part of the Pro plan at $79 a month and every plan above it, and a $19 add-on on Starter - not a separate vendor with its own contract. If you are pricing out ServiceTitan or Jobber, add their phone add-on costs before you compare.
The customer record, before you say hello
Once your line is live, caller ID will trigger a lookup against your customer database as the phone rings. For an existing customer, the record - past jobs, equipment, open invoices - will be on screen without asking the caller to spell their last name. A new caller can become a new record on the spot.
That is only possible because the phone system and the customer CRM are the same platform. Competitors working through an integration get a phone number at best.
Every call logged where it belongs
Calls will be logged on the customer record automatically, along with voicemails, so the next person who opens that customer sees the history without hunting through a separate phone portal.
The same line is what Call Scarlett, our AI phone answering, will answer on when your team cannot, and what two-way texting will run on, so texts and calls end up on the same record.
Keep the number your customers already know
Your phone number is on your trucks, your yard signs, and ten years of invoices, so moving it matters. Number porting is on the roadmap and is not available. The plan is that you pick a new local number and forward your existing line to it, so calls still land in Mittro; the forwarding step is one we intend to remove.
Existing Kyova phone customers already run on our network, so connecting to Mittro will be a switch rather than a migration once the line is activated.
Frequently asked questions
Is the phone line live today?
Not yet. The phone line, texting and AI answering are being activated for founding partners first, and nothing about them works today. When you sign up we tell you in writing what date applies to you. Until general availability they are offered to founding partners only, and we publish no uptime promise.
Do I have to change my business phone number?
No. Porting is on the roadmap and not available, so the plan is that you keep your existing number where it is and forward it to the local Mittro number you pick. Customers still call the number they know. If porting is a hard requirement, say so before you commit and we will be straight with you about timing.
Is phone service included, or is it an add-on?
Included in the Pro plan at $79 a month and every plan above it, and available on Starter as a $19 add-on. Mittro's parent company operates the Kyova Communications phone network, so the line is part of the product rather than a resold third-party service.
What will show up when a customer calls?
Caller ID will trigger a lookup as the phone rings. For an existing customer, the record - past jobs, equipment, open invoices - will be on screen before you answer, and the call will be logged on that record.