Terms of Service

Effective date: August 11, 2026

These terms are an agreement between Hackney Enterprises Inc. ("HEI", "we", "us"), a US company, and the business that creates a Mittro account ("you"). Mittro is field service management software with bundled phone service, available at mittro.app and described on this site. By creating an account or using the service, you agree to these terms and to the Privacy Policy. If you are accepting for a company, you confirm you have authority to bind it.

The service

Mittro provides scheduling, dispatch, customer management, estimates, invoicing, payments, texting, GPS tracking, reporting, and a business phone line with AI answering, delivered as a subscription. Phone and messaging features run on the Kyova Communications network, which HEI owns and operates. We may improve or change features over time; we will not materially reduce the core functionality of your plan during a paid term without notice.

Accounts

You are responsible for the accuracy of your account information, for the people you invite to your account, and for keeping credentials secure. Roles and permissions exist so you can limit what your team can do - use them. You must be at least 18 and using Mittro for business purposes.

Subscriptions, billing, and the pilot program

Plans are billed monthly through Stripe, in advance, at the prices published on the pricing page when you subscribe. There are no long-term contracts: you can cancel anytime, cancellation takes effect at the end of the current billing period, and we do not give partial-month refunds. We will give account owners at least 30 days' notice by email before a price increase affects them.

Founding partner (pilot) accounts run on the terms published at signup: an initial free period, a discounted period, and a grandfathered rate afterward. Pilot terms attach to the account, not the plan tier, and survive plan upgrades.

If payment fails, we will retry and notify you before suspending the account. We do not delete your data the moment a card bounces - see "Your data" below.

Phone service, 911, and telecom rules

Your plan includes a business phone number (new or ported) and calling, texting, and AI answering on our network.

• 911 limitation. Mittro's phone service is software-based. Emergency calling may not work the way a traditional landline does - it can be unavailable during power or internet outages and may not automatically transmit your exact location to dispatchers. Do not rely on Mittro as your only way to reach emergency services, and make sure your registered service address is accurate.
• Number porting. We port numbers in and, if you leave, we will port your numbers out. Your business number is yours.
• Lawful use. You may not use the phone or messaging features for robocalling, spam, caller ID spoofing, or any traffic that violates telecom regulations. We may block traffic that looks like abuse to protect the network.

Recording and messaging compliance

Some features record or transcribe calls, and the platform sends text messages to your customers on your behalf. You are responsible for complying with the laws that apply to your use of these features, including call recording consent laws - some states require the consent of every party on a call - and the TCPA and carrier rules for text messaging, which require appropriate customer consent and honoring opt-outs. Mittro processes standard opt-out keywords automatically, but obtaining consent from your customers is your responsibility. If you are unsure what your state requires for call recording announcements, ask your counsel before enabling recording.

Acceptable use

Do not use Mittro to break the law, to send spam, to store or distribute malicious code, to infringe anyone's rights, or to probe or disrupt the service or other tenants. Do not resell the service or misrepresent who you are to your customers through it. We may suspend accounts engaged in abuse, with notice where practical.

Your data

The business records you and your team put into Mittro - customers, jobs, invoices, photos, recordings, messages - are yours. You grant us the license needed to host and process that data to provide the service, and nothing more. We do not sell it and do not use it to train models for other customers.

You can export your data at any time while your account is active and for a reasonable period after cancellation. On request after termination, we will delete your account data, subject to legal retention requirements. Because your data includes personal information about your customers, you are responsible for having the right to put it in Mittro and for responding to your customers' privacy requests; we will help, as described in the Privacy Policy.

Payments to you (Stripe Connect)

Field payments from your customers are processed through Stripe Connect under your own Stripe merchant account, subject to Stripe's terms. We are not a bank, do not hold your funds, and are not a party to the transaction between you and your customer. Chargebacks and disputes on your customer payments are between you, your customer, and Stripe.

Third-party services

If you connect third-party services (for example QuickBooks), your use of them is governed by their terms, and data flows to them at your direction. We are not responsible for third-party services.

Intellectual property

We own Mittro, its software, and its branding. You get a subscription-term license to use the service; you do not get ownership of the software, and you may not copy, reverse engineer, or build a competing service from it. Feedback you send us can be used to improve the product without obligation.

Warranties and disclaimers

We work to keep Mittro fast, correct, and available, and we run the phone network it depends on ourselves. Still, the service is provided "as is" and "as available." We do not promise uninterrupted service, and we disclaim implied warranties to the extent the law allows. Scheduled maintenance and factors outside our control (carrier outages, internet failures) can interrupt service.

Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special, or consequential damages (including lost profits or lost business), and our total liability for claims arising out of the service is capped at the amounts you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot legally be limited. The two exceptions where the cap does not apply: your payment obligations, and either party's breach of the other's confidential information.

Indemnification

You will defend and indemnify HEI against third-party claims arising from your business's use of the service in violation of law or these terms - including claims arising from recording calls or sending messages without required consent.

Termination

You can cancel anytime from the account settings or by emailing us. We can suspend or terminate accounts for material breach of these terms (with notice and a chance to fix it, where the breach is fixable) or for abuse of the service or network. On termination, your right to use the service ends and the data export and deletion terms above apply.

Governing law and disputes

These terms are governed by the laws of the State of West Virginia, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located there. Both parties will try good-faith resolution by email before filing anything.

Changes to these terms

We may update these terms. For material changes affecting active accounts, we will notify account owners by email at least 30 days before the change takes effect; continued use after that date is acceptance. The current version always lives at this URL with its effective date at the top.

Contact

Questions about these terms: hello@getmittro.com.